Shipping policy
Last Updated: 20 March 2026
Thank you for choosing ISYA Jewellery. We are committed to providing a smooth and timely delivery experience for all your orders.
This Shipping & Delivery Policy outlines how and when your products are processed, shipped, and delivered.
1. Order Processing Time
- Orders are typically processed within 2–4 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, festivals, or sale events, processing time may extend by an additional 3–7 days due to high order volume.
2. Shipping Timeframes
Estimated delivery timelines after dispatch:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 4–7 business days |
| Non-Metro Cities | 5–10 business days |
| Remote / Rural Areas | 7–12 business days |
These are estimates and may vary depending on logistics partner timelines and local restrictions.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
Promotional Free-Shipping offers may apply from time to time.
4. Tracking Your Order
- Once your order is dispatched, you will receive a tracking link via email or WhatsApp.
- Tracking updates may take 24–48 hours to reflect on the courier portal.
If tracking details are not visible after 48 hours, please contact us.
5. Delivery Attempts
Our delivery partners will attempt delivery up to 2 times.
If unreachable or the delivery is refused:
- The package may be returned to us, and
- Reshipping charges may apply for a second attempt.
6. Wrong Address / Failed Delivery
ISYA Jewellery will not be responsible for:
- Incorrect or incomplete delivery addresses
- Failed deliveries due to unavailability at the location
- Packages marked as delivered by the courier but not received
Customers are requested to verify the address carefully before placing the order.
7. Delays Due to Unforeseen Circumstances
Delivery may be delayed due to factors beyond our control such as:
- Weather conditions
- Logistics delays
- Natural disasters
- City/state restrictions
- Festival traffic
ISYA Jewellery will not be liable for delays caused by such external factors.
8. International Shipping
At present, we do not offer international shipping.
We ship only within India.
9. Damaged or Missing Items During Transit
If your product arrives damaged or tampered with:
- Notify us within 24 hours of delivery
- Share order details and clear photos and unboxing videos of the package and product
This will help us investigate the issue with the courier company.
10. Contact for Shipping Support
For any shipping-related queries, please contact:
Email: isyajewellery@gmail.com
WhatsApp (Message Only): +91-7020091858
Website: www.isyajewellery.com
Our support team typically responds within 48 business hours.
By placing an order with ISYA Jewellery, you acknowledge and agree to this Shipping & Delivery Policy.
