Your queries answered with clarity and care.
1️⃣ What type of jewellery does ISYA offer?
We specialize in anti-tarnish, premium stainless steel jewellery designed for everyday wear. Most items are made using 304-grade stainless steel, unless stated otherwise in the product description.
2️⃣ Will the jewellery tarnish over time?
Our jewellery is designed to be anti-tarnish and long-lasting. However, exposure to chemicals, perfumes, sweat, and moisture may impact durability. Proper care will help maintain the shine and finish longer.
3️⃣ Is your jewellery hypoallergenic?
Yes — stainless steel jewellery is generally considered skin-friendly for most people. However, reactions vary depending on individual skin sensitivity.
4️⃣ What is your return policy?
We offer returns only in case of damaged or broken products.
Return must be requested within 2 days of receiving the order, along with unboxing video proof.
We do not accept exchanges for size or preference reasons.
Detailed policy: Return & Refund Policy Page
5️⃣ Do you offer refunds?
No. We do not provide monetary refunds once a purchase is completed. Only replacement or store credit may be provided for eligible return cases.
6️⃣ What warranty do you provide?
We offer a 6-month plating warranty on eligible jewellery items.
Warranty applies only when:
✔ Jewellery is used normally
✔ Care instructions are followed
✔ Proof of purchase is provided
Warranty does not cover damage caused by water, perfume, chemicals, sweat, improper storage, or physical damage.
7️⃣ When will I receive my order?
Orders are shipped within 2–4 business days.
Delivery timeline:
- Metro Cities: 4–7 business days
- Non-metro / remote areas: 5–10 business days
Delivery delays may occur due to courier logistics, festive periods, or unforeseen circumstances.
8️⃣ How do I track my order?
Once your order is shipped, you will receive a tracking link via:
Email or WhatsApp
9️⃣ Are product photos accurate?
We use high-definition photography and AI-based model previews for visualization. While we ensure maximum accuracy, minor variations in color tone, scale, and finish may occur in real lighting.
🔟 How should I care for my jewellery?
To maintain shine and longevity:
✨ Avoid contact with water, perfume, lotions, sunscreen, and sweat
✨ Store in an air-tight pouch
✨ Wipe gently with a clean soft cloth after use
✨ Avoid friction, stacking, or rough usage
Full guide available on: Jewellery Care Page
1️⃣1️⃣ Do you offer Cash on Delivery (COD)?
Yes, we offer COD
1️⃣2️⃣ How can I contact customer support?
We are always happy to help!
📧 Email: isyajewellery@gmail.com
📱 WhatsApp Message Support: +91-7020091858
Support hours:
🕒 Monday – Friday | 11:00 AM – 4:00 PM IST
1️⃣3️⃣ Do you accept bulk or custom orders?
Currently Not.
