Last Updated: 21 November 2025
Thank you for shopping with ISYA Jewellery.
We value your trust and strive to ensure you have a smooth shopping experience.
This Refund & Return Policy outlines the conditions under which returns may be accepted.
1. No Refund Policy
Once an order is successfully placed and the payment is completed, we do not offer refunds under any circumstances, including but not limited to:
- Change of mind
- Wrong product ordered
- Found alternative pricing elsewhere
- Delay caused by courier or logistic partners
- Customer did not like the product
We request you to review product descriptions, images, and details carefully before placing the order.
2. Return Policy (Applicable Only for Damaged/Defective Items)
We accept returns only if the product received is damaged or broken upon delivery.
To qualify for a return:
- You must initiate a return request within 1 day (24 hours) of receiving the product.
- The item must be unused, in original packaging, with original labels and invoice.
After the 1-day window, return requests will not be accepted.
3. Return Request Process
To initiate a return:
- Email us at isyajewellery@gmail.com or send a message on WhatsApp at +91-7020091858.
- Share the following details:
✔ Order Number
✔ Full Name
✔ Reason for Return
✔ Clear Photos/Video of Damage (Mandatory)
Once reviewed and approved, our team will guide you through the next steps.
4. Return Approval & Replacement
- Upon successful approval of a damaged/defective return, we will offer a replacement of the same product (subject to stock availability).
- If the same item is unavailable, we may offer:
✔ Store Credit (In form of Coupon Code)
✔ Exchange with another product of similar value
Cash refunds are not applicable.
5. Shipping for Returns
- In case of a valid damage-based return, the return pickup or courier cost will be covered by us.
- If the customer returns an item without approval, ISYA Jewellery will not be responsible for lost shipments, nor will such returns be processed.
6. Non-Returnable Items
Returns will not be accepted if:
- The product is not reported within a day (24 Hrs) of delivery
- The product is used, worn, or altered
- Original packaging or invoice is missing
- Product is damaged due to customer mishandling
- Customer changes mind or dislikes the item
7. Order Cancellations
- Orders cannot be cancelled once placed, as processing begins immediately.
8. Contact Details for Queries
📩 Email: isyajewellery@gmail.com
📱 WhatsApp (Message Only): +91-7020091858
🌐 Website: www.isyajewellery.com
By placing an order on our website, you acknowledge and agree to our Refund & Return Policy.
